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Euro Cash Register Ltd Unit 5 Bramery Business Park, Alstone Lane, Cheltenham, Gloucestershire, GL51 8HE, United Kingdom.

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Order before 3pm for NEXT Working Day Delivery.

Glossary of cash register terms

Glossary of cash register terms

Using and displaying in letters and numbers (A,B,C,1,2,3).

Add button:
Button used for addition of sales.

Given name for industry standard network of computers, usually 10 Mbits second for point of sale devices.

The total number of persons that can log onto a cash register using an access code.

Register will record transactions in categories and totalize by category on department record.

Abbreviation for Electronic Cash Register.

Interrupt Clerk:
Name for sequence that allows a cash register to operate more than one cashier at a time. Ideal for public houses, wine bars etc.

Inter-Register Communications. The data that can be sent from register to register or register to PC.

Kitchen/Remote Printer:
A seperate receipt printer that can be placed in another location, eliminating the need to manually transfer orders from location to location.

Media Slot:
A thin slot located on the face of a cash drawer. Useful for inserting cheques or cash into the drawer without opening the cash drawer.

Using and displaying in numbers (1,2,3).

Price Look Up (PLU):
PLU function memorizes prices for items allowing for quicker item entry.

Given name for a machine that has a dedicated keyboard of prices for quick entry.

Scanner - CCD:
A scanner using a light beam to read a barcode, works within 1 to 2 inches of barcode.

Scanner - Laser:
A scanner using a single beam laser to read a barcode, works within 6-12 inches.

Scanner - Omni-Directional:
A scanner using multiple lasers at varying angles to read a borcode, works within 6-12 inches.

Sentinal Alarm:
Cash in Drawer Alarm. If you program a cash in drawer limit of £200, when cash in drawer reaches £200, an alarm will sound signaling you to do a cash pick-up.

Serial Port:
A 9 pin socket that connect to a personal computer or printer or other device.

Slip Printer:
A remote (non-internal) receipt printer.

Thermal Printer:
A printer using heat to burn the information on the receipt. Thermal printers are extremely fast, quiet and do not require replacement ink cartridges.

Departments - programmable keys to allow distinction between products or departments eg: groceries, sweets and tobacco in a newsagent

Electronic cash register (ECR) - this is the conventional till and while it can be programmed to keep track of and recognise departments in a shop, it isn't a computer

Electronic Funds Transfer (EFT) - credit card function, the software links with the bank to make payment

Electronic Point of Sale (EPOS) - EPOS tills are computers. They can be networked or standalone and they operate by recognising codes on the merchandise, which are sometimes barcodes

Kitchen printing - allows orders to go straight from the till to the kitchen
Point of Sale (POS) - simply the place where the sale is made

Scanner - reads barcodes for automatic price entry on EPOS machines.

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Website problems

Help With Accessing Our Secure Site
From time to time, people may experience problems accessing our site, we would like to apologise to anyone who has trouble and hope that this page will help you out. Remember that you can always call us with your order on 0871 666 0439 or email us at: info (at) cashregistergroup.com

Below is a list of problems that people have experienced whilst using our online store along with the relevant solutions:

The most common problem experienced with our on-line ordering system is caused by Java being deactivated. This can be easily rectified in Java enabled browsers.

We use what's called a shopping cart facility, it's like a virtual shopping basket. For the shopping cart to work, you must have "java script enabled" or "JIT compiler for virtual machine enabled" on your computer.

This is a form of computer language, you can enable or disable this property using the internet options settings in your browser. If the cart is not working, the steps outlined below will show you how to enable it.

Click on "Tools".
Click on "Internet Options".
Click on "Advanced".

Make sure the "java script enabled" or "JIT compiler for virtual machine enabled" box is ticked.
You now need to restart your computer. Don't worry - your existing Cash register shopping basket will remain intact as it is stored as a cookie on your computer which is deleted when the transaction is completed.


Problem: "The page cannot be displayed"
This is a problem caused by problems in the DNS (Dynamic Name Servers), we are working to resolve this problem, but it may mean that you cannot access the site at certain times of day. If you experience this problem then please contact us and we will telephone you to take your order.


Accept Cookies for Internet Explorer 6
We have discovered that some visitors who report that they cannot buy online because of cookie errors. Cookies are necessary to be able to store items in your shopping cart during your shopping session.

Click on "Tools",
Click on "Internet Options",
Click "Privacy",
Click "Edit"

In field "Address of Web site" enter: www.cashregistergroup.com and click "Allow" button and then click "OK". Now your Internet Explorer 6 is ready to accept cookies from our web site.


Checkout Problem.
If you click on the "Checkout Now" or "Checkout" button and get no response, it is probably because you can't connect securely to our server. As a test, try going to Microsoft secure site at https://www.microsoft.com. If you can't connect securely either, then you have a very, very old browser, and we recommend that you should upgrade.
Or you are behind a corporate firewall that won't allow secure connections. Ask your network administrator or IT support person to fix it, or try ordering from home.

Latest Internet Browsers
Click here to download Internet Explorer 6.
Click here to download Netscape 7.02.
Opera for Windows can be downloaded here


Problem: "A General Script Error Occurred: Error deleting ./acatalog/*.cart (No such file or directory)"

Cause: This can occur when online store sessions are interrupted and will prevent customers from creating further orders
Solution: Delete all files from cookies folder.

Or in Internet Explorer click on Tools, Internet Options and then the Delete Cookies button. (NB This will remove all cookies from your system, not just those associated with our site, and should only be done if you are confident this will not effect your access to other sites.)

This error may also be associated with a personal firewall - please see below for details of how to fix this problem.


Problem: CGI Timeout error

Cause: High internet traffic / congestion
Try to place your order at another time when the site may be less busy.


Problem: "Add to Cart" buttons are adding incorrect products to your shopping cart:

Cause: out of date Cached (stored) internet pages

Solution: Delete all temporary internet files (Internet Explorer, Tools menu, Internet Options, General Tab, click "Delete files...", click "OK")
(Preventative)- in Temporary Internet Files/ Settings choose "Every visit to the page" for "Check for newer versions of stored pages"


Mac user advisory
Macintosh users must have Internet Explorer version 5.0 or greater to place an order at Castle Cameras. Earlier versions of Internet Explorer prevent Mac users from viewing secure pages in the checkout process. Castle Cameras cannot remedy this situation without compromising the high level of security we provide for online transactions.


Personal firewalls
Under certain circumstances personal Firewalls (e.g. Zone Alarm, PTF, TERMinate and quite a few others) may deny access to our (and other web sites) secure servers. To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We have also seen instances whereby stopping and restarting the firewall may resolve connectivity problems.

Norton Firewall users:
To configure your system for shopping from this site, please follow these steps:

1. Open Norton Firewall, select 'Privacy Control' and click
on the button 'Custom Level'.
2. Remove the tick from the 'Enable Browser Privacy' check box and 'OK' the screen.
3. Close the program.

If you do not wish to change your Norton settings, but still wish to place an order, please contact us and we will telephone you at your convenience to process your order. Thank you.


AOL users
If you experience problems with the shopping basket, then please contact us and we will telephone you to take your order.

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